Refund policy

Return & Refund Policy

Last Updated: April 16, 2026

At PawsyClip™ by MTZ, we stand behind the quality of our grooming tools. If you or your feline friend are not completely satisfied, we are here to assist you with a straightforward return process.

14-Day Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. We encourage you to inspect your order immediately upon arrival to ensure everything is to your satisfaction.

Eligibility for Returns

To be eligible for a return, your item must meet the following professional standards:

  • Condition: In the same condition that you received it (unused/unworn).

  • Packaging: Must be in the original packaging with all tags and protective seals intact.

  • Proof: You must provide the receipt or valid proof of purchase.

How to Start a Return

To initiate a return, please contact us at malikmisbah@mtzproducts.com.

  1. Approval: Once your return is accepted, we will provide a return shipping label and detailed instructions on how to send your package.

  2. Authorization: Items sent back to us without a prior return request will not be accepted.

  3. Return Address: Once authorized, a return address will provided on your original email from which purchase was made.